Developing Trust In I.T

Developing Trust In I.T

Delivering IT Support Services to SMB business throughout the UK


Based in the heart of Essex, Promega Systems Ltd are your ideal answer for your IT headaches, thanks to our unmatched services for Computer Network Support and IT Services we provide our customers with the peace of mind needed in todays IT environment.
 
 
 
 

  • Pick and Mix Support Contract – You’re in Control
  • Over 20 Years Experience
  • Loyalty Based Reward System
  • Direct Contact to Engineers
  • 95% of standard support calls resolved within 30 mins

Promega Systems specialise in supporting the IT demands of the modern business, and by enabling our clients to work more efficiently with their network systems, this in turn leads to an increase in productivity.

Our comprehensive IT Services can easily accommodate SMB to Enterprise Businesses and  can also help you if you’re just starting out. We offer solutions that deal with your day to day headaches and pride ourselves on our outstanding customer relations. An IT support agreement with Promega Systems is like having your own fully manned IT department, but at a fraction of the cost, and with a far greater depth of knowledge.

 

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ProCOVER Support Classifications

A ProCover contract gives you the peace of mind of a guaranteed response for your covered services, as well as the knowledge of having a highly trained Network Engineer personally assist you, and if necessary make a site visit to rectify the problem.

We have 4 main classifications of contract that range from Remote Support to a Premium Contract.

Basic

ProCOVER Contract

  • 10 FREE Call Outs
  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
< £1000
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Standard

ProCOVER Contract

  • 10 FREE Call Outs
  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
> £1000
more info

Premium

ProCOVER Contract

  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
> £5000
more info

Remote

ProCOVER Contract

  • 10 FREE Call Outs
  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
N/A
more info
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Support Benefits

See what you can receive with a ProCOVER Support Contract

  • Up to 30% loyalty discount for renewing customers
  • Remote Support direct to your PC
  • 24/7 Proactive server monitoring and alerts

 

  • Quarterly Site visits and regular Health Checks
  • Payments made easy every quarter
  • Out of hours service for Premium customers
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Consultancy

Consultancy

Promega Systems offer professional consultancy and project management services for small to medium sized businesses looking for fair and impartial help and advice on all aspects of their network.

Whatever You Need
For advice on installing a new network infrastructure at your business or for upgrading your existing LAN, we are able to meet with you and talk through all the possibilities that present themselves.



However, if you require different advice and help, such as computer specifications, security implementation and firewall systems, then we are able to assist you wherever necessary.


Peace of Mind
Rather than having to speak to a sales representative who will ultimately get his information from a third party, we offer you the opportunity of speaking directly to professional engineers, with hands on experience. These engineers are dedicated to giving you the best advice available, so you can be guaranteed of not being misled in the wrong direction.


Why Pay More
With only a flat hourly rate consultancy charge for the time spent in assisting your company, there’s no better option than Promega Systems.

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