Network Support

Promega Systems offer a full range of products and solutions to suit any business need. As well as this, we are also able to provide comprehensive network support packages, which are custom built to meet your system requirements. We are both extremely proud of the high level of service we are able to offer and confident that upon signing up for a ProCover Maintenance and Support Agreement with us, you will have complete customer satisfaction and peace of mind that your network is always being looked after.

Peace of Mind

A ProCover contract gives you the peace of mind of a guaranteed response for your covered services as well as the knowledge of having a highly trained Network Engineer personally assist you, and if necessary make a site visit to rectify the problem.

We have 4 main classifications of contract that range from Remote Support to a Premium Contract.

Basic

ProCOVER Contract

  • 10 FREE Call Outs
  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
< £1000
more info

Standard

ProCOVER Contract

  • 10 FREE Call Outs
  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
> £1000
more info

Premium

ProCOVER Contract

  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
> £5000
more info

Remote

ProCOVER Contract

  • 10 FREE Call Outs
  • Telephone & Remote Support
  • Unlimited Call Outs
  • ProCOVER Support Pack
  • Quarterly Site Visits
N/A
more info

 

 Below are the services available for your ProCover contract.

Network Support

  • LAN Cover
  • LAN Cover Plus

Server Support

  • Server Cover
  • Peer to Peer Network Cover

Server Support Modules

  • Backup Cover
  • Email Cover
  • Proxy / Internet Cover
  • Antivirus Cover
  • Antispam Cover
  • Antispyware Cover
  • Printing Cover
  • Terminal Server Cover
  • SQL Database Cover
  • Network Faxing Cover

PC Support

  • Desktop Cover
  • Desktop Cover Plus

Hardware Maintenance

        To complete your ProCover contract, Promega Systems Ltd offer Hardware Maintenance to cover your IT system.
        Hardware will normally be replaced by the next working day by one of our engineers.